Skift Take
Unlike Booking and Expedia, which continue to spend to acquire customers from Google – not dare bite the hand that feeds them – Hopper doesn’t list on any search platform. It gets more of its customers through direct channels.
Pranavi Agarwal
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As we have written about in our deep dive on “Hopper’s Rise in Travel,” much of the company’s growth can be attributed to its expansion into fintech products, which has not only helped boost take rates and revenue gains, but has also allowed Hopper to be differentiated from the legacy players. Another way Hopper is distinct is its unique strategy around marketing and user acquisition – namely, how it avoids spending marketing dollars on Search Engine Marketing and instead focuses on product-led growth.
Along with Hopper’s ambitions of becoming a social-commerce platform, these are all means to increase lifetime value and retention of consumers, rather than spending marketing budget on acquiring each booking, as is largely the…
